2008 Washington State Quality Award Lite Assessment Application
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2008 Washington State Quality Award Lite Assessment Application

Category: Enforcement

Date Published:  2008

Number of Pages: 34

Author(s): Chief Bruce Bjork, Captain Dan Brinson, Lieutenant Steve Crown, David Geiger, Kim Flowers, Lieutenant Dennis Nicks, Jonathan Neville, Lori Preuss and Garret Ward


In 2005, the Washington State Legislature approved House Bill 1970, creating a requirement for each state agency to receive an external performance assessment once every three years. Governor Christine Gregoire signed the bill into law, RCW 43.17.390, which states that the Washington State Quality Award (WSQA) or a similar organization may conduct the assessment, starting no later than 2008. The purpose of the assessment is to recognize best practices and to identify improvement opportunities.

In December 2008, the Enforcement Program submitted the WSQA Lite Application on behalf of the Washington Department of Fish and Wildlife.

This project was a comprehensive application that provided responses to the WSQA Lite Assessment Application questions regarding the Enforcement Program’s processes and practices. Application questions focused on the areas of leadership, strategic planning, customers, data collection and analysis, workforce, and process management.

The outcome of this project will be a feedback report from WSQA Examiners that will identify areas where the Enforcement Program is excelling and areas that could use improvement. The Program is expecting to receive its results in April 2009.